Kelly (University of North Carolina) supplies healthcare managers with an approach to quality issues based on the application of systems thinking to healthcare organizations. She explores fundamental managerial and organizational issues related to healthcare quality, explains basics of performance excellence, and provides a set of tools for managing healthcare quality. Several system models are presented to demonstrate the relationships among variables within a system. Annotation (c) Book News, Inc., Portland, OR (booknews.com)
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About the Author:
Diane L. Kelly, Dr.P.H., M.B.A, R.N., is adjunct assistant professor at the University of North Carolina, Chapel Hill where she teaches master's students in health policy and administration and public health leadership. She also serves as faculty for continuing professional educational programs, including Project HOPE's Health Care Management training program in Eastern Europe.
"About this title" may belong to another edition of this title.
- PublisherHealth Administration Pr
- Publication date2003
- ISBN 10 1567932061
- ISBN 13 9781567932065
- BindingHardcover
- Edition number1
- Number of pages221